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Shipping & Returns

Returns Policy

You may return most new, unused items within 30 days of delivery for a refund or exchange. If you would like an exchange please note that you will be responsible for shipping costs to us and for reshipment of the exchanged item (unless it is our error). For refunds please note that you will be refunded the value of the product minus a 10% (ten) restocking fee and that shipping costs are non refundable. 

You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 4 business days), the time it takes us to process your return once we receive it (2 to 4 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world using the United States Postal Service (USPS). Note that there are restrictions on some products, and some products cannot be shipped to international destinations. All of our Shoes can be shipped worldwide. All of our spikes / shoes ship same day or within 1 business day, depending on when the order is placed. Our other products ship within 2-3 business days.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping method, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 
Typical Shipping Options for our Customers:
 
For our USA Customers:
 
USPS Priority Packages take 2-3 business days
USPS Express Packages take 1 business day
 
For our International Customers: (this is a general guideline, for some countries it may be slightly faster or slower)
 
First Class International 9-16 business days
USPS Priority Internatioal 6-10 business days
USPS Express Internatioanal 3-5 business days
 
*For any International Customer needing an item in less than 3 days this may be available through a different shipping company (FedEx). Please contact us if you would like for us to give you a quote. You may reach us by clicking here.
 
 
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